| | |  | iPods & Accessories | Home » » » » AppleCare Protection Plan for iPod touch/classic OLD VERSION | | | | | | | Description: | | AppleCare Protection Plan for iPod touch/classic OLD VERSION | | | Features: | |
• Compatibility: iPod classic 5G, 5.5G, 6G; iPod touch
• Extend repair and telephone support coverage of your iPod to two years
• Can be added at any time during the iPod's one-year Apple hardware warranty
• Covers iPod, battery, earphones, and other accessories included in iPod box
• Provides expert support for both Mac and Windows users
| | | Product Details: | | | Product Length:
| 5.25 inches | | Product Width:
| 5.25 inches | | Product Height:
| 1.25 inches | | Product Weight:
| 1.0 pounds | | Package Length:
| 5.4 inches | | Package Width:
| 5.3 inches | | Package Height:
| 1.1 inches | | Package Weight:
| 0.9 pounds | | Average Customer Rating:
|  based on 25 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 25 customer reviews )
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Most Helpful Customer Reviews
289 of 298 found the following review helpful:
 Well worth the priceDec 09, 2006
By Shelley Gammon
"Geek"
Granted, I would never spend $59 to cover a $79 iPod Shuffle... but for any of the other iPods over $200, it's a good deal... and here's why.
Out of the box, you get a one year limited warranty. In the first 90 days of this out-of-the-box warranty, you can call Apple once for a general question - like "how do I speed up this track" or "tell me how in the hell to use this infernal gadget!" - but after that, it's $49 per call... unless there is something technically wrong, then the call is free. It is a toll-free #.
The one year limited warranty is a 2-parter. In the first 6 months of this warranty (this is where reading the fine print really helps), you can contact AppleCare or go to an Apple Retail Store if your iPod is failing (not from accidental damage, though - just if it stops working or behaves badly) - if they cannot do a software fix for it, they will replace the iPod with a refurb unit. The refurbs have new cases and new batteries - but the LCD and Hard Drive might be refurbs. This is also in the fine print. The unit is still covered under your warranty for the life of the warranty period.
Your warranty period starts from the date of purchase of the iPod, not the date of purchase of the warranty. You have one year to buy the warranty and register it online. So, let's say you are a last minute shopper and you fly to New York to shop at the Fifth Avenue Apple Store that is open 24/hrs a day, 365 days a year... and you buy the blooming iPod on Christmas day. You of course remember the date (like a birthday) in your memory... knowing you have one year to buy the warranty and register it... you will have until Christmas EVE the next year to buy & register the warranty online. You cannot buy it on the one-year anniversary - it's one day too late - 366 days, not 365 days. Don't procrastinate! By waiting, you do not add time to your coverage.
So - back to the limited warranty - after the first 6 months, there is a processing fee. This is waived if you have the AppleCare Protection Plan (APP), but if you just have the limited warranty, you'll pay $29 plus tax for a replacement unit. Why? They ship the old unit back to be taken apart and recycled and it covers the shipping of the replacement unit to the store or to you (if you do the mail in service instead of going to the store).
When you get a replacement unit, the unit is covered for the length of your warranty or 90 days - whichever is longer.
When you have APP, there are no more fees - you have coverage for 2 solid years - unlimited phone support and no fees if you have to replace the unit in the store 20 times.
If you drop the unit, accidentally put it in the washing machine or run it over with your car, they will be able to tell and that kind of damage is not covered. If you have a warranty on your car, you use it if you hit a speedbump and your transmission falls out. But, if you wrap your car around a tree, this is an insurance issue, not a warranty issue. Same with the iPod. Apple does not sell insurance. Some credit cards do offer limited insurance on electronics. You will have to check w/ your card to see if this coverage is available for you.
Some people opt to do all their holiday shopping at a big-box retailer w/ their attractive 6-12 months no interest deals... that's fine and dandy - but you need to be aware of some of the extended warranties they sell. Ask lots of questions.
Many big-box retailers offer a 4-year warranty for about the same price as Apple's 2 year warranty - but what is in the tiny print is that in the first year, you have to take the unit to Apple for service. So - you take it into Apple (or mail it in) - they don't 'repair' your unit - they either do a software fix if it was corrupted software (something you can do yourself at home) or they will replace the unit. When they replace the unit, you now have a new serial number - and this is not covered by the other retailer's 4-year warranty. You won't know this until 2 years later your ipod dies again - you go to the big box retailer and they tell you that the iPod you have in your hand is not the one you covered with their warranty. Oops!
With your APP warranty, you're paying 8 cents a day for peace of mind. And if you're buying a $400 iPod, it's nice that you don't have to worry about getting another one for 2 years. It's a hefty investment only to have to pay $30 for a replacement in 6 months if the thing starts acting funny, then paying for a new one. By the time your APP runs out, you know they will have come out w/ some new awesome model you 'have to have' anyway. I still have the first iPod I bought about 5 years ago and it still works. The battery life is nil, but plugged in, it still works... but I still bought a new model when it came out... and you will too.
18 of 18 found the following review helpful:
Worth every penny!!Jan 30, 2008
By A. Bigge
"Firefighting bookworm"
I got a 30gb iPod about 23 months ago in trade for some work I did for an acquaintance. At the time I didn't even know about the protection plan. It wasn't until I realized how much I loved this little electronic wonder that I started to worry about how I would ever replace it if it stopped working.
About 11 months after I received the iPod I purchased the protection plan from Apple. The sales rep I spoke with was well informed and very helpful. I had actually purchased the plan 11 months and 30 days after my initial iPod purchase date. I was assured that as long as I bought the plan before the original warranty expired that I could register it to my iPod at any time. She was right.
When my iPod started losing charge and shutting down intermittently about a month ago I was worried but then I remembered the protection plan. I called them up and they had the shipping materials at my door the next day. I sent the iPod out the day after and after 1 day of transit, 1 day of troubleshooting, and 1 day of return shipping I have a newly refurbished iPod back in my hands. No questions, no runaround, no hassle.
I would recommend this product to ANYONE with an iPod. These things are just too damn cool to risk losing.
20 of 21 found the following review helpful:
Good protection but not truely 2 years!Feb 21, 2009
By Todd Shipp
"mtshipp"
Two things to note. Yes, you get two years but not if you bought the iPod from Amazon. According to Apple, they base the warranty date on when Apple sold it to Amazon as the purchase date. So if Amazon got it on Dec 14, 2008 and you did not buy it until February 14, 2009, your two years began on Dec 14 but you would be good until Dec 14, 2010 when purchasing the APP.
Another thing. Do you live in North Carolina? If so, forget trying to register the warranty online. It won't let you. This is because Apple has a different warranty service for North Carolina residents. You must call 1-800-APL-CARE and perform a voice registration. I bought four warranties from Apple for the two Nano 4G's and two Touch 2G's that I bought from Amazon. Though I only lost a few days warranty on three of them due to high Christmas demand, I did lose 4 weeks on my 16GB Touch because it was sitting on the shelf at Amazon.
18 of 22 found the following review helpful:
 Lost a year's service to Amazon typoFeb 16, 2007
By Ken Cawley
The detailed description for the plan says
- Extend repair and telephone support coverage of your iPod to three years
I thought Apple had become generous but once I received it with my iPOD, I found it's still just one additional year, not two. Apple confirmed that the three years is a typo. My last iPOD needed to be replaced twice so the extended service is a must even if it's just for one year.
6 of 6 found the following review helpful:
Applecare Warranty Shortened By AppleOct 25, 2008
By William Cervini
"avanti5010"
This a great warranty. But in this case, Apple shortened the warranty by 3 months because, according to Apple, Amazon purchased the computer from Apple in May and the warranty started when Amazon bought the computer to resell instead of when I bought the computer from Amazon.
Is this crazy or what? I bought the computer brand new from Amazon. The warranty should have started on the day on which I purchased it!
In reality I should have given it only 2 stars.
See all 25 customer reviews on Amazon.com
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